Refund policy

Last updated: January 15, 2025

1. Policy Overview

At Refrigerant Finders, we stand behind the quality of our HVAC refrigerant products. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted while maintaining strict safety and regulatory compliance.

2. Return Eligibility

Returns are accepted within 30 days of delivery only for the following reasons:

• Manufacturing defects
• Damage during shipping
• Incorrect item shipped due to our error

All returned items must be unopened, unused, and factory-sealed. Opened or used refrigerant products are not eligible for return under any circumstances.

3. Non-Returnable Items

Due to EPA and DOT safety regulations, we cannot accept returns for:

• Opened or partially used refrigerant containers
• Products showing signs of tampering or pressure loss
• Custom or special-order items

4. Return Authorization (RMA)

All returns require a Return Merchandise Authorization (RMA). To request an RMA, contact us within 30 days of delivery.

Returns sent without prior authorization will be refused.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a confirmed defect. All items must be securely packaged and shipped using a trackable method.

6. Inspection & Processing

Returned items are inspected upon receipt. Approved returns are processed within 5–10 business days after inspection.

7. Refunds

Refunds are issued to the original payment method only. Processing times depend on your payment provider and financial institution.

Original shipping fees are non-refundable unless the return is due to our error.

8. Exchanges

If eligible, defective or damaged products may be replaced with the same item or an equivalent product at our discretion.

9. Customer Responsibilities

Customers are responsible for verifying product compatibility before purchase and inspecting shipments immediately upon delivery.

10. Contact Information